--- title: Genesys is offering the first ‘fully integrated’ use of Google Contact Center AI - Web Daytona, LLC description: Google’s visualization of its Contact Center AILast week, Google announced a variety of new AI offerings, most notably the alpha release of its new Contact Center AI. image: https://www.webdaytona.com/hubfs/Imported_Blog_Media/Google-Contact-Center-AI-1.jpg --- [Skip to content](https://www.webdaytona.com/blog/genesys-is-offering-the-first-fully-integrated-use-of-google-contact-center-ai#main-content) - [Services](https://www.webdaytona.com/services) - [Industries](https://www.webdaytona.com/industries) - [Packages](https://www.webdaytona.com/prices) Close - [Packages](https://www.webdaytona.com/prices) - [Services](https://www.webdaytona.com/services) - [Industries](https://www.webdaytona.com/industries) - [Company](https://www.webdaytona.com/about) - [Contact](https://www.webdaytona.com/contact-us) - [Blog](https://www.webdaytona.com/blog) SEARCH CONTACT PHONE HOTLINE: [+1 386 405-4281](tel:+1%20386%20405-4281)E-MAIL: [hello@webdaytona.com](mailto:hello@webdaytona.com) [CONTACT US](https://www.webdaytona.com/contact-us) [![Web Daytona, LLC](https://www.webdaytona.com/hs-fs/hubfs/Web%20Daytona%20White%20Logo-2.png?width=120&height=120&name=Web%20Daytona%20White%20Logo-2.png)](https://www.webdaytona.com/)[![Web Daytona White Logo](https://www.webdaytona.com/hs-fs/hubfs/Web%20Daytona%20White%20Logo-3.png?width=120&height=120&name=Web%20Daytona%20White%20Logo-3.png)](https://www.webdaytona.com/) PHONE HOTLINE: [+1 386 405-4281](tel:+1%20386%20405-4281)E-MAIL: [hello@webdaytona.com](mailto:hello@webdaytona.com) [CONTACT US](https://www.webdaytona.com/contact-us) Quick results for "{search\_term}" ![](https://www.webdaytona.com/hs-fs/hubfs/Imported_Blog_Media/Google-Contact-Center-AI-1.jpg?width=300&name=Google-Contact-Center-AI-1.jpg) [Admin](https://www.webdaytona.com/blog/author/admin)Aug 3, 2018 12:59:04 AM1 min read # Genesys is offering the first ‘fully integrated’ use of Google Contact Center AI [Previous](https://www.webdaytona.com/blog/twitter-loses-ability-to-let-users-auto-post-tweets-retweets-to-facebook) [Next](https://www.webdaytona.com/blog/smptes-new-taxi-complete-could-make-multiscreen-ads-and-content-commonplace)   ![Google's visualization of its Contact Center AI](https://www.webdaytona.com/hs-fs/hubfs/Imported_Blog_Media/Genesys-is-offering-the-first-%E2%80%98fully-integrated%E2%80%99-use-of-Google-Contact-Center-AI.png?width=800&height=450&name=Genesys-is-offering-the-first-%E2%80%98fully-integrated%E2%80%99-use-of-Google-Contact-Center-AI.png) Google’s visualization of its Contact Center AI Last week, Google announced a variety of new AI offerings, most notably the alpha release of its new Contact Center AI. Based on its Dialogflow development suite for conversational agents, launched last fall, Contact Center AI offers a voice bot Virtual Agent who answers a call, a handoff to a human agent if the conversation gets too complex, an Agent Assist system to help inform the human agent of that earlier conversation and prior history, and other support. Now, contact center provider Genesys is moving the first full integration of the new Google solution into an early adoption phase with selected clients. General availability of this partnership is planned for early 2019. Via this integration, Genesys is employing the Google voice bots, which talk and understand basic English. VP of AI Product Management Paul Lasserre told me that these bots aren’t Duplex, the human-sounding bot from the Google Assistant project that recently demonstrated it could imitate a human in making an appointment at a hair salon. \[Read the full article on MarTech Today.\] ---   ### About The Author ![](https://www.webdaytona.com/hubfs/Imported_Blog_Media/1530477278_921_Is-third-party-data-targeting-more-effective-than-contextual-targeting-Feb-16-2022-09-57-46-24-PM.jpg) Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine.     [Source](http://feeds.marketingland.com/~r/mktingland/~3/vxfwvulj_zA/genesys-is-offering-the-first-fully-integrated-use-of-google-contact-center-ai-245317) #### [Admin](https://www.webdaytona.com/blog/author/admin) ## RELATED ARTICLES [![Web Daytona White Logo](https://f.hubspotusercontent30.net/hub/21463186/hubfs/Web%20Daytona%20White%20Logo-3.png?width=120&name=Web%20Daytona%20White%20Logo-3.png)](https://www.webdaytona.com/) Celebrating 13 years of serving clients. ### We are a team of SEO experts passionate about ROI-Driven digital marketing experiences. - [Services](https://www.webdaytona.com/services) - [Industries](https://www.webdaytona.com/industries) - [Prices](https://www.webdaytona.com/prices) 2022 All rights reserved - [Privacy Policy](https://www.webdaytona.com/terms) - [Terms of Use](https://www.webdaytona.com/terms#terms-of-use) - [Accessibility](https://www.webdaytona.com/access) - [Chat](https://www.jivochat.com/?partner_id=41536) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "USA", "addressLocality" : "Lake Mary", "addressRegion" : "FL", "postalCode" : "32746", "streetAddress" : "801 International Pkwy" }, "email" : "hello@webdaytona.com", "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent30.net/hubfs/21463186/looo-3.png" }, "name" : "Web Daytona, LLC", "telephone" : "+1 386 405-4281", "url" : "https://www.webdaytona.com/blog/genesys-is-offering-the-first-fully-integrated-use-of-google-contact-center-ai" } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "abstract" : "Google’s visualization of its Contact Center AILast week, Google announced a variety of new AI offerings, most notably the alpha release of its new Contact Center AI.", "author" : { "@type" : "Person", "name" : "Admin" }, "dateModified" : "February 16, 2022 9 PM", "datePublished" : "August 3, 2018 4 AM", "headline" : "Genesys is offering the first ‘fully integrated’ use of Google Contact Center AI", "image" : "https://f.hubspotusercontent30.net/hubfs/21463186/Imported_Blog_Media/Google-Contact-Center-AI-1.jpg", "inLanguage" : "en", "keywords" : "[]", "mainEntityOfPage" : { "@type" : "WebPage" }, "name" : "Genesys is offering the first ‘fully integrated’ use of Google Contact Center AI", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent30.net/hubfs/21463186/looo-3.png" }, "name" : "Web Daytona, LLC" }, "text" : "Google’s visualization of its Contact Center AI Last week, Google announced a variety of new AI offerings, most notably the alpha release of its new Contact Center AI. Based on its Dialogflow development suite for conversational agents, launched last fall, Contact Center AI offers a voice bot Virtual Agent who answers a call, a handoff to a human agent if the conversation gets too complex, an Agent Assist system to help inform the human agent of that earlier conversation and prior history, and other support. Now, contact center provider Genesys is moving the first full integration of the new Google solution into an early adoption phase with selected clients. General availability of this partnership is planned for early 2019. Via this integration, Genesys is employing the Google voice bots, which talk and understand basic English. VP of AI Product Management Paul Lasserre told me that these bots aren’t Duplex, the human-sounding bot from the Google Assistant project that recently demonstrated it could imitate a human in making an appointment at a hair salon. [Read the full article on MarTech Today.] About The Author Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine. Source", "url" : "https://www.webdaytona.com/blog/genesys-is-offering-the-first-fully-integrated-use-of-google-contact-center-ai", "wordCount" : "722" } ```